에휴..ㅠㅜ
갑자기 해석해오라네요 ㅠ 번역기도 없고 영어는 꽝이라 힘드네요. 횐님들의 도움이 절실히 필요합니다...
좀 길긴 하지만 ㅠ 부탁드립니다..

첫번째 메일입니다.

You have the full history in the previous email. Apparently our customer Affinity in Canada have received around 400 units that has a visible blue ring on the cover plate like you can see in the picture.. It seems like an assembly issue.

I have asked for one Master Carton to be shipped to you in Hong Kong Fredrick. Du we have a DHL account number we can provide to the customer so we pay for the freight? We should absorb that cost.

Furthermore we need to determine what we offer to do with the remaining around 400 units. Affinity have had them since the beginning of the month and wants to get rid of them. Should we ask them to scrap and forward the bill to us (so we can later forward it to Enustech) or should we have them sent to Enustech in Korea.

I hope you can help me with the process so we can send back information to our customer tomorrow. The good thing is that they have already re-ordered new products so they have not lost faith in us or the product.

두번째메일입니다..

I have managed to get hold of our Director of Quality, Palle Jensen, who has updated me on the correct way to place a quality claim so we can have a full Root-Cause report made and potentially have the supplier pick up the tab.

Please have Bruce send one Master Carton to our quality manager in Hong Kong Mr. Fredrick Lo. He will ensure that I get samples as well. I will ask Fredrick to update us on how to ship so that we pay the freight.
I can see on the communication that Affinity have had these since the beginning of the month so I hope it is fine that we can have until next week when we received the samples to determine whether we ship the 400+ units back to Korea or have them scrapped at Enustechs cost in Canada. If these units are all non-working and we can determine on the samples we receive that this is clearly an assembly issue it would be waste of money and Co2 to ship them to Korea even though it would be an Enustech cost.

If it is important for us to get these out of Affinity’s warehouse ASAP. Let me know tomorrow.